Frequently Asking Questions


Where is the product made?

All of our collections are made in Spain.

Is the purchase safe on your website?

You can buy totally safe in our online store because our payment systems by credit card are made through a secure payment gateway that guarantees your privacy.

Who can help me if I have an appointment or do I need extra help to buy?

For any queries you may have you can contact us on tlf +34916293670 during business hours from 9 a.m. to 2 p.m. from Monday to Friday, or by mail to kiuras@kiuras.es.

Can I make changes or returns?

Yes, you can make changes or returns. Visit GUARANTEES AND RETURNS for more info.

How do I recover my password?

The keys are not stored, so you will only have to send an email from "Forgot your password?" and you will be sent an email to restore your password.

Can I pay the carrier with a heel?

No, the carrier is foreign to our company so you can not charge any amount or receive on your heel, or other method of payment.

Delivery term

Your order will be delivered within 2 to 10 days of your confirmation.

Offers and promotions

Private customers: Free transport from 20 € in Spain. Free transport from 50 € in EU - Excepting UK or EU Islands

Professional customers: Transport ex-work

SHIPPING METHODS

All our products will be sent by the transport company with which the agreement for the online sale is made.