In accordance with current legislation (Law 7/1996, dated January 15, on Retail Merchandise Management), you may return orders placed through our Online Store in accordance with the following returns, cancellations and changes policy. First, within 14 working days from the date of receipt you must inform us by email to firstname.lastname@example.org of your return request, indicating invoice number, item returned and the reason for return. Once we receive your mail we will contact you to indicate the steps to follow. The product must be in the same state that it has been unused, as well as with its labels and wrappings. Upon receiving the return you will be notified of your receipt and acceptance or denial of the same. If accepted, the money corresponding to the article will be refunded as of this date and in a maximum period of one month; The shipping costs will only be refunded in the event that it is the responsibility of "kiuras, s.l" the cause of return. In case of non-acceptance of the return of the product, the same will be returned if you wish with new shipping costs to the customer's account.
1) Send us an e-mail to email@example.com notifying us of the change to be made, for which we have 14 calendar days from receipt of the article.
2) Send the item you want to change in its original packaging. The item must be in the same state as upon receipt.
3) If the change is due to an error of ours, we will reimburse you the shipping costs involved in getting your package to us or we will send our transport to pick it up. If it is not due to our error, the customer will have to pay the shipping costs that entails the change.
4) If the amount of the new item is higher than the one that is returned, then the customer must pay the difference; If the amount is lower you will have a voucher in your favor in our company.